741 North Wells Street
(at Chicago Avenue)
Chicago, IL 60654
tel. 312-642-6574 fax 312-642-6978
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shipping & Handling
Elements ships domestic orders via UPS ground service, USPS Priority Mail and Federal Express. You may choose 2nd-, 3rd-, or next-day delivery at an additional charge. Fees for international shipments, furniture and other large items will be calculated after orders are placed, and will only be charged without customer approval if under $35.00.
Returns & Exchanges
For regular price, in-stock merchandise, we will gladly accept your returns for a credit card refund within 14 days of delivery. All merchandise needs to have the original tags attached and must be returned in the original box. All returns after 14 days may be considered for a merchandise credit per management discretion, and require an RMA number. Sale items are final sale. All ‘special order’ or ‘made to order’ merchandise is final sale unless otherwise noted in writing.
Please address your returns to:
ATTN: WEB RETURNS
741 North Wells Street
Chicago, Illinois 60654
Orders delivered within the state of Illinois are subject to 10.25% sales tax.
Merchandise marked “special order” on our website is ordered specially for you and price is subject to change. All special orders must be paid in full before order can be placed . If there is a price increase we will notify you immediately and you then have the option to cancel or accept the price change. All special orders are final sale and cannot be returned or exchanged. Delivery times may vary depending if the item(s) is in stock or if it has to be made for you
Please contact us to inquire about scheduling our free in-home consultations, including but not limited to measurements and design services.
Elements has the right to refuse or cancel any orders placed for products listed at the incorrect price due to a typographical error.