Online Policies & Privacy

Shipping & Handling

Standard domestic shipping online falls into the following brackets;

  • Items Under $100 - flat shipping fee of $12
  • Items Over $100 - free shipping
  • Overweight/Oversized packages - flat shipping fee of $38

Elements ships domestic orders via UPS ground service, USPS Priority Mail and Federal Express.

For inquiries regarding expedited or international shipping and fees for items not featured online, please reach out to us at customerservice@elementschicago.com or call 312 642-6574


Returns & Exchanges

For regular price, in-stock merchandise, we will gladly accept your returns for a credit card refund within 14 days of delivery. All merchandise needs to have the original tags attached and must be returned in the original box. All returns after 14 days may be considered for a merchandise credit per management discretion, and require an RMA number. Sale items are final sale. All ‘special order’ or ‘made to order’ merchandise is final sale unless otherwise noted in writing.

Please address your returns to:

Elements
ATTN: WEB RETURNS
706 North Wells Street
Chicago, Illinois 60654

Sales Tax

Orders delivered within the state of Illinois are subject to 10.25% sales tax.


Special Orders

Merchandise marked “special order” on our website is ordered specially for you and price is subject to change. All special orders must be paid in full before order can be placed . If there is a price increase we will notify you immediately and you then have the option to cancel or accept the price change.  All special orders are final sale and cannot be returned or exchanged. Delivery times may vary depending if the item(s) is in stock or if it has to be made for you


In-Home Consultations

Please contact us to inquire about scheduling our free in-home consultations, including but not limited to measurements and design services.


Typographical Errors

Elements has the right to refuse or cancel any orders placed for products listed at the incorrect price due to a typographical error.


Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.